Speech Recognition.

Securely capture payment information via speech recognition.

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speech recognition dash

Speech Recognition is a powerful feature of the Sycurio.Voice solution providing a frictionless PCI DSS compliant payment experience for those who are unable or prefer not to use a telephone keypad. It supports multiple languages, regional accents, and can deliver customizable voice prompts.

When a customer indicates they are ready to make a payment by voice, the agent triggers speech recognition mode.  This connects the customer to an interactive voice response (IVR) system where a series of voice prompts guide the customer through the process of taking their card information.  The system captures and transmits this data to Sycurio.Voice, and the call can then follow the normal flow.

Benefits at a glance.

  • A fully integrated feature of Sycurio.Voice that securely captures payment information via speech recognition
  • IVR voice payment transactions add accessibility, without compromising on security
  • Ensures payment services are accessible, inclusive and comply with the Equality Act(2010), the Americans with Disabilities Act (ADA), and the FCA’s code of conduct
  • Sycurio.Voice’s speech recognition feature removes accessible IVR based payment transactions almost entirely from the scope of your company’s PCI DSS compliance obligations
  • Delivers a frictionless and PCI DSS compliant way to meet customer accessibility mandates when processing payments
  • Agents can monitor the transaction progress in real-time without any access to sensitive data
  • Supports multiple languages and regional accents
  • Fully customizable voice prompts
  • Agents are able to hear prompts and monitor the call progress
  • All prompts are recorded in the call recording platform to eliminate long silences in mandated call or quality-of-service recordings

Better for customers.

  • Gives customers confidence they can pay directly using their voice and without leaving the call with the agent
  • Those who cannot or prefer not to use their telephone keypad to enter data are no longer disadvantaged
  • An improved customer experience with faster, frictionless more secure payment transactions
  • Customers feel safer and more secure during the payment transaction process
  • Enables customers to engage with brands they trust

Better for agents.

  • Minimal changes in the call flow process, scripting and agent training required
  • Agents cannot see or access any secured data
  • Agents receive live audible updates of the transaction process
  • Agents stay in control throughout the entire transaction and can support customers through the process
  • Seamlessly work around instances where customers can’t use DTMF masking to ensure you’re always able to take payments in a fully PCI DSS compliant way

Better for business.

  • Improves access to services for customers who cannot use telephone keypads or screen-based links
  • Enhances your brand’s social responsibility stance
  • Adds additional capability for remote agents
  • Access markets that prefer voice/telephone interaction

Better for information security and infrastructure.

  • Seamlessly deployed as a feature of the Sycurio.Voice solution
  • Engineered to scale for enterprise deployments
  • The customers’ spoken secure payment card information is directly routed to the processor; entirely bypassing your agents and network, removing the risk of data breach
  • All Speech Recognition transactions are visible in Sycurio.Report

Better for customer experience (CX) and operations.

  • Every customer can pay directly in their preferred channel and in a way that works best for them
  • Reduces customer friction and improves transaction satisfaction
  • Easy deployment, with no disruption to your business operations
  • No requirement to upgrade or change your CRM or engagement platforms
  • Minimal agent training requirements
  • Options for customised voice prompts

Better for compliance and governance.

  • Speech Recognition is fully PCI DSS compliant when deployed as part of Sycurio.Voice
  • Accessible and inclusive, Sycurio Speech Recognition complies with the Americans with Disabilities Act (ADA),the Equality Act (2010), and the FCA’s code of conduct


  • Moves your entire contact center and remote agents out of scope of the majority of PCI DSS compliance obligations
  • Protects your brand, reputation and bottom-line
  • Creates a frictionless customer transaction experience across all your voice channels
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