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Financial Conduct Authority (FCA) Code of Conduct - United Kingdom

The Financial Conduct Authority (FCA) in the United Kingdom has established a Code of Conduct that sets out the standards of behavior and responsibilities expected from firms and individuals operating within the financial services industry. The FCA Code of Conduct aims to ensure fair treatment of customers, maintain market integrity, and uphold trust and confidence in the financial markets. While the FCA Code of Conduct covers a wide range of principles, the following are some key elements:

Integrity: Firms and individuals must act with integrity, meaning they should be honest, ethical, and transparent in their dealings. They should avoid conflicts of interest and act in the best interests of their customers.

Competence: Firms and individuals should maintain a high level of professional competence. They should possess the necessary knowledge, skills, and expertise to provide suitable advice and services to their customers.

Due Diligence: Firms must exercise due skill, care, and diligence in all their activities. They should conduct thorough assessments and research to understand the products they offer, as well as the needs and circumstances of their customers.

Treating Customers Fairly (TCF): Firms must treat their customers fairly throughout the customer journey, from the point of sale to after-sales service. This includes providing clear and transparent information, suitable advice, and fair pricing. Firms should also handle customer complaints promptly and fairly.

Protection of Client Assets: Firms that hold client assets have a responsibility to protect them appropriately. This involves establishing proper systems, controls, and safeguards to prevent loss, misuse, or unauthorized access to client assets.

Market Conduct: Firms and individuals must observe market conduct rules to maintain the integrity and fairness of financial markets. This includes avoiding market abuse, such as insider trading or manipulating market prices, and complying with reporting requirements.

Regulatory Compliance: Firms must comply with relevant laws, regulations, and FCA rules. They should have robust systems and controls in place to ensure compliance and mitigate risks.

Effective Governance: Firms should establish and maintain effective governance arrangements. This involves having clear lines of responsibility, appropriate oversight, and a culture of accountability throughout the organization.

Consumer Protection: Firms should prioritize consumer protection and strive to ensure that products and services meet the needs of their target market. They should provide clear information, warnings, and disclosures about the risks associated with financial products and services.

The FCA Code of Conduct is designed to promote fair, transparent, and responsible conduct within the financial services industry. Firms and individuals operating under the FCA's regulatory framework are expected to adhere to these principles to maintain the integrity of the market and protect the interests of consumers. Non-compliance with the Code of Conduct can lead to regulatory sanctions and legal consequences.

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