PCI compliance for Five9 cloud contact center.
Simple, secure phone and digital payments for Five9 cloud contact centers
Five9 cloud contact center, combined with Sycurio's PCI compliance solutions, delivers seamless phone and digital payment experiences.
All secure card data is processed directly through Sycurio’s PCI DSS Level 1 infrastructure, keeping it out of your Five9 contact center and network environment. Our technologies completely remove your organization, systems, agents and remote workers from PCI DSS scope and the need for complex PCI compliance audits.
With Sycurio as your trusted payment security partner, you can enhance your customer satisfaction scores by reducing call handling times and improving first contact resolution rates. At the same time, our tools significantly reduce your infosecurity management costs by removing almost all your payments out of scope of PCI DSS compliance requirements. Delivering a secure and smooth payment CX, Sycurio ultimately increases customer trust and brand loyalty.
You can use Sycurio and Five9 across all your voice and digital channels, creating a consistent and seamless payment experience for every customer.
Sycurio’s Five9 cloud call center software integration at a glance.
- Remove your Five9 cloud contact center, agents, networks and call recording systems from the scope of PCI DSS
- Reduce your information security requirements and costs by excluding all payment card data from your business
- Move to self-assessment (SAQ-A) status – we provide you with your annual PCI DSS Attestation of Compliance (AoC) certificate for your protected voice payments
- Enable your customers to easily make payments while remaining talking to agents using Sycurio’s intuitive payment pages inside your Five9 cloud contact center
- Use Sycurio for multi-lingual speech recognition payments combined with DTMF masking-based phone keypad payment card capture
- Reduce errors in payment card capture by automatically validating information before submitting to the payment gateway or payment service provider (PSP)
- Automatically updates customer records after each payment
- Improve security by using Sycurio’s patented payment method and DTMF masking technology to secure payment card data
- Use Sycurio with any PSP or global payment gateway
- Improve call efficiency with higher first contact resolution rates (FCR) and a reduction in average handling times (AHT)
- Use alongside Sycurio’s digital payment links for AI voicebots, email, SMS, IVRs, live chat and messaging, and other digital engagement channels
Sycurio & Five9 in 30 seconds
