Cisco cloud contact center and Sycurio's payment processing technologies create a solid base to deliver seamless and secure phone payments and digital payment experiences. All sensitive payment card data is processed separately from your business environment, effectively removing your organization, agents, infrastructure, and systems from the scope of PCI DSS compliance.
Sycurio delivers immediate and significant benefits as a payment security partner for your Cisco cloud contact center. Our solutions reduce the costs of managing payments and their security. They also enhance your customer satisfaction metrics by reducing call handling times and improving first contact resolution rates. Delivering secure, fast and easy-to-use payment experiences that increase levels of trust with your organization.
Together with Cisco, we create seamless and secure payment CX for your customers across all your voice and digital engagement channels.
Sycurio’s Cisco cloud call center software integration at a glance.
- Remove your agents, remote staff, networks and Cisco cloud contact center from the scope of PCI DSS
- Reduce your compliance costs and information security burdens by blocking all card data from entering your systems and networks
- Move to self-assessment (SAQ-A) status – we provide you with your annual PCI DSS Attestation of Compliance (AoC) certificate for your protected voice payments
- Enable your customers and agents to easily make and manage payments using multi-lingual speech recognition and their phone keypad – all by embedding intuitive payment pages inside your Cisco cloud contact center
- Reduce errors and deliver improved payment CX by automatically validating details before they are submitted to the payment gateway or payment service provider (PSP)
- Automatically update customer records after each payment
- Keep sensitive information and payment card data out of all call-recordings, your network, and contact center systems
- Benefit from Sycurio’s patented payment method and DTMF masking to secure payment card data
- Integrate with any payment gateway or PSP
- Significantly improve first contact resolution (FCR) and reduces average handling times (AHT) for streamlined payment CX
- Use with Sycurio digital payment links for IVRs, messaging, live chat, AI voicebots, email, SMS and a wide range of digital engagement use cases