3DSecure (3DS) Authentication
3DSecure, also known as 3D Secure or 3DS, is a security protocol used...
Sycurio Glossary.
Explore a comprehensive glossary of key terms and concepts related to PCI compliance and secure payments on Sycurio's platform.
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Automated Clearing House (ACH)
ACH is a network used for electronically transferring funds between...
Account-to-account (A2A) payments
Account-to-account (A2A) payments refer to the direct transfer of...
Account Information Services (AIS)
Account Information Services (AIS) are financial services provided by...
APIs
APIs, or Application Programming Interfaces, are sets of rules and...
Average Handling Time (AHT)
Average Handling Time (AHT) in the context of call center operations...
Americans with Disabilities Act (ADA)
The Americans with Disabilities Act (ADA) is a comprehensive civil...
Authentication / User Authentication (UA)
Authentication refers to the process of verifying the identity of a...
Automatic Speech Recognition (ASR)
Automatic Speech Recognition (ASR) is a technology that converts...
Agent Assisted Payments
Agent-assisted payments in the context of call center operations...
Agent Experience (AX)
Agent Experience (AX) in the context of call center agents workflow...
Abandon
Phone calls – when a customer calls a contact centre, they may be put...
Acquirer / Banking & Finance
In the context of credit card merchant accounts, an acquirer refers...
Abandon / Contact Center
In the context of contact center call workflows, "abandon" refers to...
Advanced Intrusion Detection Environment (AIDE)
In the context of enterprise network security, the term Advanced...
Access Control Service (ACS)
Access Control Service (ACS) is a term used in the context of PCI DSS...
Abandon / ecommerce
In the context of e-commerce transactions, "abandon" refers to the...
American Express - Amex Credit Card
American Express, commonly known as Amex, is a major financial...
Approved Scanning Vendor (ASV) / PCI DSS
An Approved Scanning Vendor (ASV) is a designation given to a company...
Artificial Intelligence / Contact Center (AI)
Artificial Intelligence (AI) in contact center operations refers to...
Application Programming Interface (API)
An Application Programming Interface (API) is a set of rules,...
Automatic Call Distributor (ACD)
In the context of contact center systems, an Automatic Call...
Agent / Contact Center
In the context of call center operations, an agent refers to an...
Alternative Payment Methods
Alternative payment, in the context of credit and debit card payments...
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Cryptocurrency
Cryptocurrency is a type of digital or virtual currency that uses...
Customer Satisfaction Score (CSAT)
CSAT is a key performance indicator used to measure how satisfied...
Cardholder Data Environment (CDE) / PCI DSS
The term Cardholder Data Environment (CDE) in context to the Payment...
Contact Center as a Service (CCaaS)
Contact Center as a Service (CCaaS) refers to a cloud-based solution...
Card Holder Data (CHD) / PCI DSS
In the context of the Payment Card Industry Data Security Standard...
Call Reference Number (CRN)
In the context of contact center operations and telephony, a Call...
California Consumer Protection Act (CCPA)
The California Consumer Protection Act (CCPA) is a comprehensive data...
Call Reference (CR)
In the context of contact center operations, the term "Call...
Customer Experience (CX)
In a business-to-consumer (B2C) environment, "Customer Experience"...
Customer Service / Contact Center
Customer service, in the context of contact center operations, refers...
Card Security Code (CSC / CVV / CVC / CVN)
The Card Security Code, also known as the Card Verification Value...
Call Recording (CR) / Contact Center
Call Recording (CR) refers to the practice of capturing and storing...
Customer Journey, CX / Contact Center
In the context of contact center operations and customer experience...
Customer Relationship Management (CRM)
Customer Relationship Management (CRM) systems are software...
Card Not Present (CNP)
The term "Card Not Present" (CNP) refers to a type of payment card...
Channel Shift / Contact Center
Channel shift, in the context of contact center operations, refers to...
Credit Scoring Service (CSS)
The term Credit Scoring Service (CSS) refers to a service or platform...
Computer-Telephony Integration (CTI)
Computer-Telephony Integration (CTI) refers to the technology and...
Common Services Layer (CSL)
In the context of computing and network services, the term Common...
Contact Center
A contact center is a centralized department within an enterprise or...
Chat & Messaging / Contact Center
Chat and messaging applications play a significant role in contact...
Communications Platform as a Service (CPaaS)
Communications Platform as a Service (CPaaS) is a cloud-based...
Channels / Contact Center
In the context of contact center operations, "channels" refer to the...
Chase Paymentech / PSP
Chase Paymentech is a payment processing company and a subsidiary of...
Customer-Premises Equipment (CPE)
Customer-Premises Equipment (CPE) refers to the hardware and devices...
Chatbot, Bot
A chatbot is a computer program designed to simulate human...
Conversational AI & Conversational Artificial Intelligence / Contact Center
Conversational AI refers to the technologies and systems that enable...
Compliance / Contact Center
Compliance, in the context of PCI DSS (Payment Card Industry Data...
Credit Card Number (CC# / CCN)
A Credit Card Number, also known as a payment card number or primary...
Compensating Controls / PCI DSS
In the context of PCI DSS (Payment Card Industry Data Security...
Customers B2C , Customer B2B
In the context of business operations, the term "customer" refers to...
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Digital Payment Wallet / e-Wallet
A digital wallet, also known as an e-wallet or mobile wallet, is a...
Digital Channels / Contact Center
In the context of contact center operations, "digital channels" refer...
De-scoping PCI DSS
Descoping PCI DSS involves implementing measures to minimize the...
Dynamic Linked Library (DLL)
A Dynamic Link Library (DLL) is a file containing reusable code and...
Domain Name System (DNS)
The Domain Name System (DNS) is a distributed naming system used to...
De-Risking / Contact Centers
"De-risking" in the context of contact center operations refers to...
Dual-Tone Multiple Frequency (DTMF)
Dual Tone Multi-Frequency (DTMF) is a signaling technique used in...
DTMF Masking / Sensitive Data Masking
DTMF masking, also known as Dual Tone Multi-Frequency masking, is a...
Digital Transformation / Contact Center
Digital Transformation, in the context of contact center operations,...
Drop-outs & Call-abandonments / Contact Center
In the context of contact center operations, "drop-out" and "call...
Data Breach
A data breach refers to an incident where unauthorized individuals...
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Financial Conduct Authority (FCA) Code of Conduct - United Kingdom
The Financial Conduct Authority (FCA) in the United Kingdom has...
Frictionless Payments / Contact Center
Frictionless payments in the context of contact center operations...
Face to Face (F2F)
"Face to Face" (F2F) interactions in consumer retail and...
First Call Resolution (FCR) or First Time Resolution (FTR) / Contact Center
First Call Resolution (FCR) or First Time Resolution (FTR) is a key...
Firewall / PCI DSS
In the context of PCI DSS (Payment Card Industry Data Security...
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Health Insurance Portability and Accountability Act (HIPAA)
HIPAA, or the Health Insurance Portability and Accountability Act, is...
Home Based Agents, Work From Home Agents, Remote Agents / Contact Center
Home-based agents, work-from-home agents, and remote agents all refer...
Hacker / Cybercriminal
The term "hacker" generally refers to an individual who possesses...
Hidden Agent, Silent Monitoring and Supervisor Monitoring / Contact Center
In the context of contact center operations, a hidden agent refers to...
Hosted Services, Software-as-a-Service (SaaS)
In the context of Software-as-a-Service (SaaS), hosted services refer...
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Instant Bank Transfers
An instant bank transfer is a type of electronic payment method that...
Information Commissioners Office (ICO)
The Information Commissioner's Office (ICO) is an independent...
Internal Security Assessor (ISA) / PCI DSS
In the context of the Payment Card Industry Data Security Standard...
Issuer / Banking
In the context of the payment card industry, an "issuer" refers to...
IP Security (IPSec)
IP Security (IPSec) is a set of protocols and standards used to...
Integrated Services Digital Network (ISDN)
Integrated Services Digital Network (ISDN) is a telecommunications...
Interactive Voice Response (IVR)
Interactive Voice Response (IVR) systems are automated telephony...
Interaction & Engagement / Contact Center
In the context of contact center operations, the terms "interaction"...
Insider Fraud & Criminal Activity, Rogue Agents / Contact Center
The problem of insider fraud and criminal activity, specifically...
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MiIDII Legislation
The Markets in Financial Instruments Directive (MiFID) legislation...
Merchant / Payment Card Processing
In the context of payment card processing, a merchant refers to a...
Messaging, Messaging Applications, Social Messaging & Chat / Contact Center
Messaging technologies and applications, including social messaging...
Merchant Payment Configuration / Payment Card Processing
In the context of payment card processing, merchant payment...
Mail-Order, Telephone-Order (MOTO or MO/TO)
In the context of contact center operations, the terms...
Merchant Reference / Payment Card Processing
In payment card processing, the term "Merchant Reference" refers to a...
Merchant Credentials / Payment Card Processing
In the context of payment card processing, merchant credentials refer...
Merchant Category Code (MCC)
In the context of payment card processing, the Merchant Category Code...
Mastercard Credit Card
Mastercard is a leading global payment technology company that offers...
MasterCard Secure Authentication
MasterCard SecureCode is an authentication program offered by...
Menus / IVR
In contact center Interactive Voice Response (IVR) systems, menus...
Multi-Factor Authentication (MFA) & Two Factor Authentication (2FA)
Multi-Factor Authentication (MFA) and Two-Factor Authentication (2FA)...
Multi-channel, Omni-channel / Contact Centre
In the context of contact center operations, the terms multi-channel...
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Omnichannel
Omnichannel refers to a multi-channel sales approach that provides...
Open Banking
Open Banking refers to a banking practice where banks and financial...
Outsourcing, Business Process Outsourcing (BPO)
Outsourcing refers to the practice of contracting and delegating...
On-Premises Equipment, Customer Premises Equipment (CPE) / Computing & Telephony
The concept of On-Premises or Customer Premises Equipment (CPE)...
One Time Credit Card Transaction (OTCC)
The term One Time Credit Card Transaction (OTCC) refers to a payment...
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Payment processor
A payment processor is a company or service that handles the...
Payment Initiation Services (PIS)
Payment Initiation Services (PIS) are financial services provided by...
Peer-to-peer (P2P) payment services
Peer-to-peer (P2P) payment services are digital platforms that allow...
Pay By Bank, Instant Account Transfer, ACH & Direct Debit
In the context of B2B and B2C payment transactions, the terms "Pay By...
Payment Pages / PCI DSS
"Payment pages" refer to the webpages or screens that are...
Payment Links, Digital Payment Links, Pay By Link / Contact Center
In the context of contact center and e-commerce operations, the terms...
Payment Card Industry Software Security Framework (PCI SSF)
The Payment Card Industry Software Security Framework (PCI SSF) is a...
Pause & Resume / Contact Center
In the context of PCI DSS compliance, contact center operations, and...
PCI DSS Audit
A PCI DSS Audit conducted by a Qualified Security Assessor (QSA)...
Point to Point Encryption (P2PE) / Payment Processing
Point-to-Point Encryption (P2PE) is a security technology and...
Payment Cards / PCI DSS
In the context of the PCI SSC (Payment Card Industry Security...
PCI DSS Scope
PCI DSS Scope refers to the extent or boundaries of the systems,...
PCI Compliance / PCI DSS Compliance
PCI Compliance (or more correctly, PCI DSS compliance) refers to the...
PCI Forensic Investigator (PFI)
In the context of contact center operational data security, a PCI...
PCI DSS Non-compliance
PCI DSS non-compliance refers to the failure of a merchant or...
Payment Integration / Contact Center
In the context of payment card processing, Payment Integration refers...
Payment Channels / Contact Center
In the context of contact center operations, "payment channels" refer...
Primary Account Number (PAN)
In the context of payment card processing, the Primary Account Number...
PCI DSS Merchant Levels
The Payment Card Industry Data Security Standard (PCI DSS) defines...
Payment Reference (PR)
In the context of payment card processing, a Payment Reference refers...
Payment Services Directive 2 (PSD2) Legislation
The Payment Services Directive 2 (PSD2) is a European Union...
Penetration Testing (PenTest) / Information Security (IPSec)
In the context of PCI DSS (Payment Card Industry Data Security...
PCI DSS Self-Assessment Questionnaire (SAQ)
In the context of the Payment Card Industry Data Security Standard...
Payment Card Industry Security Standards Council (PCI SSC)
The Payment Card Industry Security Standards Council (PCI SSC) is an...
Payment Gateways / Payment Service Providers / Payment Processors (PSP)
In the context of payment card processing, a Payment Gateway refers...
Payment Service Provider (PSP)
A Payment Service Provider (PSP) is a third-party company that...
PCI Level 1 Service Provider
A PCI Level 1 Service Provider refers to a business or organization...
Pretty Good Privacy Encryption (PGP)
Pretty Good Privacy (PGP) is an encryption protocol and software...
PCI Qualified Security Assessor (QSA)
A PCI Qualified Security Assessor (QSA) is an individual or...
Patents, Intellectual Property (IP)
The terms Patent & Intellectual Property (IP) can be defined as...
PCI DSS Responsibilities & PCI DSS Responsibility Matrix / PCI DSS Compliance
PCI DSS Responsibilities refer to the specific tasks and obligations...
Public API, Public Application Programming Interface (PAPI)
A Public API (PAPI), also known as an Open API or External API, is an...
Payment Card Industry Data Security Standard (PCI DSS)
PCI DSS stands for Payment Card Industry Data Security Standard. It...
PCI DSS Attestation of Compliance (AOC)
The PCI DSS Attestation of Compliance (AoC) is a document that...
Payment Application Data Security Standard (PA DSS)
The Payment Application Data Security Standard (PA-DSS) is a set of...
PCI DSS Report on Compliance (ROC)
The PCI DSS Report on Compliance (ROC) is a document that provides an...
Personally Identifiable Information (PII)
Personally Identifiable Information (PII) refers to any information...
Payment Card Industry (PCI)
The Payment Card Industry (PCI) refers to a consortium of major...
Public Switched Telephone Network (PSTN)
The Public Switched Telephone Network (PSTN) refers to the global...
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Self-Assessment Questionnaire (SAQ)
A SAQ is a tool that individuals or organizations use to evaluate...
Service Provider / PCI DSS
In the context of PCI DSS (Payment Card Industry Data Security...
Session Initiation Protocol (SIP)
Session Initiation Protocol (SIP) is a communication protocol used...
Sensitive Authentication Data (SAD) / PCI DSS
Sensitive Authentication Data (SAD) refers to specific cardholder...
Strong Customer Authentication (SCA)
Strong Customer Authentication (SCA) is an essential element of the...
Secure Payments & Securing Card Not Present Payments
Securing card-not-present (CNP) payments in contact center operations...
Session Border Controller (SBC)
A Session Border Controller (SBC) is a network element that plays a...
Speech-based Payments / Contact Center
Speech-based payments in contact center operations refer to the use...
Security Vulnerabilities / Contact Center
Contact centers can be susceptible to various security...
Software as a Service (SaaS)
Software as a Service (SaaS) is a cloud computing model in which...
Self-service / Contact Center
The role of self-service in contact center operations involves...
Sensitive Data
The main categories of sensitive and personal data that should be...
Social Listening & Sentiment Analysis / Contact Center
Social listening and sentiment analysis play important roles in...
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Third-party providers (TPPs)
Third-party providers (TPPs) are external entities or organizations...
Tokenize & Detokenize / Payment Card & Personally Identifible Data (PII)
In the context of processing card payments, the terms "tokenize" and...
Telephony Application Programming Interface (TAPI)
The Telephony Application Programming Interface (TAPI) is a...
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Uniform Resource Locator (URL)
The term "Uniform Resource Locator" (URL) refers to the address or...
Unified Communications as a Service (UCaaS)
Unified Communications as a Service (UCaaS) is a cloud-based...
Up-sell & Cross-sell / Contact Center
Up-selling and cross-selling are sales techniques used in contact...
User Experience (UX)
The overall experience and satisfaction that users have when...
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Verified by Visa Authentication
Verified by Visa is an authentication program designed to enhance the...
Virtual Private Network (VPN) / Contact Center
Virtual Private Network (VPN) is a technology that allows remote...
Virtual Agent, AI Chatbot & Voicebot / Contact Center
Virtual agents, AI chatbots, and voicebots offer several...
Visa Credit Card
Visa is a global payment technology company that offers a wide range...
Visa Service Provider, Visa Global Registry of Service Providers
The Visa Service Provider program is an initiative by Visa, a leading...
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