Combined with Salesforce, Sycurio’s payment processing technologies deliver secure PCI compliant phone and digital payment experiences. Your customers' payment card data is processed completely outside your organization’s environment, removing all systems and agents from the scope of PCI DSS - dramatically enhancing the security of each payment.
Integrated in your Salesforce contact center, Sycurio.Voice improves first contact resolution rates and reduces your call handling times, ultimately boosting customer satisfaction & trust and improving brand loyalty.
Sycurio’s PCI compliance payment solutions create secure payment experiences for all your customers and agents, even when based remotely. Our patented payment method and intuitive payment capture processes strengthen transaction security. We keep all sensitive data out of agents’ view and outside of your network, reinforcing your ability to protect privacy while significantly lowering your PCI DSS compliance management and information security costs.
Together with Salesforce, we create a seamless payment CX across all your voice and digital channels – for every customer and agent. Helping organizations deliver trusted and connected PCI DSS compliant payment experiences - all integrated directly with the Salesforce platform.
Sycurio’s Salesforce CRM integration at a glance.
- Remove your networks, systems, Salesforce CRM, agents, remote and field-based staff from the scope of PCI DSS
- Reduce your information security overhead and PCI compliance costs by blocking all payment card data from entering your systems, networks and remote workers’ home environments
- With your PCI Attestation of Compliance (AoC) certificate supplied by Sycurio, you can move all your protected payments to self-assessed PCI SAQ-A level
- Use with Sycurio’s digital payment links for AI voicebots and chatbots, email, SMS, agent messaging and chat apps, IVRs, live engagement, and a wide range of other innovative digital interaction use cases
- Allow customers to easily make payments using their phone keypad, multi-lingual speech recognition or optional digital payment links
- Empower your agents to take payments with Sycurio’s intuitive payment pages embedded within your existing Salesforce workflows
- Dramatically reduce payment card submission errors with card data automatically validated before being sent to the payment service provider (PSP)
- Automatically update customer records after each payment
- Exclude payment card data from all call-recordings, your network and contact center systems, removing them from PCI DSS scope
- Block all payment card data from the agents, systems and call-recordings thanks to Sycurio’s patented payment method and DTMF masking technology
- Use with your existing payment gateways, finance systems and PSPs
- Deliver great CX with improvements in first contact resolution (FCR) and reductions in average handling times (AHT)