New integration will meet an increasing need for easy-to-use, PCI DSS compliant payment solutions in the OSP and BPO industries
BOSTON, MA and GUILDFORD, UK - January 21, 2021 - Semafone, the leading provider of data security and compliance solutions for call and contact centers, today announced a new partnership with DataDivider, a PCI DSS Level 1 Service Provider of SaaS solutions. The integration of DataDividers' PCI DSS compliant integration capabilities into Semafone signature telephone payment security solution, Cardprotect Voice+, will enable outsourced service providers (OSPs) and business process outsourcers (BPOs) to initiate PCI DSS compliant payment interactions seamlessly and securely across different web applications.
As organizations continue to accelerate their shift to deliver a true omnichannel customer experience, OSPs and BPOs find themselves in need of a solution that can be easily integrated and scaled across different channels. Through this integration, outsourced contact center agents can truly operate as an extension of their clients with a single, secure step - making PCI DSS compliant payments on behalf of their customers via third party web applications.
Cardprotect Voice+ leverages DataDivider's integration tool and simplifies PCI DSS compliance for complex card-not-present environments. By shielding sensitive card information during telephone payment transactions, this secure browser functionality prevents card data from being logged in call and screen recordings, so customers' sensitive card information is protected.
"We are delighted to be working with the industry leader in secure omnichannel transactions and data masking solutions," said Graham Thompson, Vice President of Sales and Marketing at DataDivider. "Very often OSPs and BPOs have little control over the payment application with which agents must operate, forcing them to toggle between tools and having to re-route calls. With Semafone data masking, nothing changes in the systems of the end application, providing an effortless way for agents to enter information securely and with greater efficiency."
"We're thrilled to partner with DataDivider to help OSPs and BPOs overcome the numerous challenges that come with securing pre-existing platforms and processes and to help eliminate the friction that comes with achieving and maintaining PCI DSS compliance," said Gary E. Barnett, Chief Executive Officer, Semafone. "This joint technology integration provides a compelling offering for call centers to deploy our technology seamlessly across multiple clients and in turn provides the end customer with a secure frictionless payment experience."