Pause and Resume: Let’s bust the myths and uncover the risks.

Do you manage a contact center or deal with payment card data? Then our Pause & Resume Solution Sheet is essential reading. It cuts through common myths to reveal the hidden risks of relying on manual “pause & resume” recording methods to claim PCI DSS compliance.

You’ll discover:

• Why “pause & resume” doesn’t equate to full protection under PCI DSS

• How human error or system lapses put you at risk of data exposure or regulatory penalties 

• What real alternatives (like DTMF masking or automated solutions) can offer in terms of security, compliance, and cost savings 

If you want a smarter, safer, and more compliant way to handle sensitive payment information—while also maintaining training, quality assurance, and legal defensibility—this sheet will show you why Pause & Resume may be more of a trap than a solution.