Learn why live agent and agentless payment preferences matter during digital transformation.
When it comes to payments, generational preferences can vary quite a bit. Younger generations are often quick to embrace automated and agentless channels. Meanwhile, older generations may lean toward speaking with an agent in real-time, which can feel more personal—or provide an easier way to overcome challenges like vision, hearing, or dexterity issues.
But here’s something that might surprise you: older generations have witnessed incredible technological changes over their lifetimes. And despite the stereotype, many are fast adopters of new tools, gaining confidence in using digital solutions just as quickly as their younger counterparts. In households where multiple generations live together, you’ll often see preferences start to blend, with both older and younger generations leaning more toward automated and agentless payment channels.
Curious to dive deeper into these insights? Download our newest whitepaper: Patterns and Trends in Live Agent and Agentless Payment Preferences.
