Sycurio today announced its partnership with Five9, the leading intelligent CX platform. Sycurio.Voice is now available on the Five9 CX Marketplace, making it easy for businesses to seamlessly purchase and integrate Sycurio.Voice with the Five9 Intelligent Cloud Contact Center.
The Five9 intelligent CX platform provides a comprehensive suite of solutions for orchestrating fluid customer experiences, and provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, engage and empower contact center agents, and deliver tangible business results. Sycurio.Voice is a globally trusted PCI DSS compliance solution which protects and secures you customer’s sensitive card data when making a payment over the phone. Sycurio helps improve your customer experience, build trust and loyalty in every payment and protect organizations from the risk of a data breach.
Sycurio.Voice integrates directly with the Five9 platform and all payment service providers (PSPs). Payment pages are instantly delivered via Five9 and can be pre-populated with key customer information (name, address, transaction amount and currency) and customer records can be automatically updated when a payment transaction is completed.
Comments on the News
“We are thrilled to form this partnership with Five9, an established leader in the Contact Center industry, to expand the reach of our trusted and secure voice payment solutions. With Sycurio.Voice, Five9 users will be able to create better payment and customer experiences, improve productivity, increase security and lower compliance costs.”
Edward Sweigart, CRO at Sycurio
“With the addition of Sycurio to our CX Marketplace, organizations are now able to easily integrate globally trusted and secure payment solutions directly into their Intelligent Cloud Contact Center. By partnering with Sycurio, Five9 customers can deliver a smooth and consistent payment experience.”
Brian Bitsky, Senior Director UC/ISV Partnerships at Five9
About Five9
The Five9 Intelligent CX Platform provides a comprehensive suite of solutions for orchestrating fluid customer experiences. Our cloud-native, multi-tenant, scalable, reliable and secure platform includes contact center; omni-channel engagement; Workforce Engagement Management; extensibility through more than 1,000 partners; and innovative, practical AI, automation and journey analytics that are embedded as part of the platform. Five9 brings the power of people, technology and partners to more than 2,500 organizations worldwide.
For more information, please visit www.five9.com.
