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Omningage and Sycurio join forces to deliver better payment experiences to AWS customers

Sycurio™, the leading provider of seamless and secure multi-channel payment experiences for contact centers, today announced a global partnership with Omningage, the world’s most innovative customer engagement platform for Amazon Connect. Using the Amazon Connect Contact Control Panel (CCP), Omningage’s customers will have access to both Sycurio’s Voice and Digital solutions and be able to take advantage of intuitive payment interfaces that make it possible to securely transact in every channel, including voice, SMS, email, messaging and chat.

“Our partnership with Omningage marks a new milestone in the Sycurio Partner program by introducing a new and more frictionless way of transacting for our partner ecosystem and demonstrates how multiple partners can work together to deliver the best agent and customer experiences possible,” said Salimah Karimbhoy, VP of Partner Program and Ecosystems at Sycurio.

AWS customers can benefit from improved CX and payment security with Sycurio and Omningage by:

  • Removing their contact center and remote agents from the scope of PCI DSS
  • Processing payments quickly with automatic validation of payment card data before transactions are processed
  • Keeping customer payment transaction records automatically updated
  • Protecting sensitive payment data, by keeping it out of call recordings and not storing in their contact center environment
  • Significantly reducing the cost and burden of maintaining PCI DSS compliance
  • Achieving measurable improvements in customer satisfaction scores and a reduction in average handling times
“This is truly an exciting new partnership for me, bringing together one of the most respected and innovative providers of payment solutions and the most powerful desktop for Amazon Connect to provide our mutual customers with a best of breed solution that enriches their own Amazon Connect contact center environments,” said Dan Solomon, Founder & CEO of Omningage.

About Omningage

Omningage was founded in 2019 to design, implement and run the Omningage Desktop: “The world’s most innovative customer engagement platform for Amazon Connect”. It consists of agent and supervisor desktops, a suite of contact center reports and a mass of integration opportunities to build bespoke contact centres on top of the Amazon Connect platform.