KMWorld on Semafone & Avaya payment security collaboration

Semafone, a provider of data security and compliance solutions for call and contact centers, is entering a global reseller partnership with Avaya, a provider of cloud-based solutions designed to enhance and simplify communications and collaboration.

This agreement brings Semafone into the Avaya ecosystem of alliances, with the goal of helping contact center customers solve the complex security and compliance challenges faced as they embrace a work from anywhere model.

The impact of the past year has truly driven the need for seamless, secure, PCI DSS compliant solutions as more customer payment transactions occur on the phone or over digital communication channels, according to the vendors.