Secure Browser enables your agents to access designated web-based payment pagesand CRM systems of commercial partners using a locked and highly restricted web browser

Request a demo
browser dashboard

Acting as a powerful extension to our Sycurio.Voice solution, Secure Browser enables your agents to access designated web-based payment pages and CRM systems of commercial partners using a locked and highly restricted web browser.

The customer’s payment card information can then be inserted onto specified website pages using Sycurio.Voice. Eliminating any need for costly system integration, Secure Browser enables outsourced contact centers, in-house customer service teams and merchants to securely take payments on behalf of others via third-party websites and confidently deliver a seamless experience for customers.

Sensitive data entered using Secure Browser cannot be copied, is not visible in the browser code and screenshots cannot be taken. As with all Sycurio.Voice secured transactions, it completely bypasses the agent and the network, making the interaction fully PCI DSS compliant.

Benefits at a glance.

  • Operate as an extension of your client’s business with a single integration
  • Fast, simple and secure third-party integration of PCI DSS compliant payments into website payment pages and web-based CRMs
  • Ensures payment services are accessible, inclusive and comply with the Equality Act(2010), the Americans with Disabilities Act (ADA), and the FCA’s code of conduct
  • Prevent sensitive payment card data appearing on call and screen recordings
  • Sensitive data entered into the web page cannot be copied, is not visible in the browser code and screenshots cannot be taken
  • Descopes the payment transactions from PCI DSS, even for remote agents
  • A fully integrated extension of Sycurio.Voice
  • Deliver your client’s brand experience inside their own CX environment

Better for customers.

customer
  • Improved customer voice-based payment experiences with faster, frictionless, more secure payment transactions
  • Give peace of mind with a safer and more secure payment process
  • Builds trust

Better for agents.

agent
  • Agents cannot see or access anecured data
  • Remain in control throughout the entire transaction and can support and communicate with customers as required

Better for business.

business
  • Deliver short-term engagements for clients with zero development overhead
  • Enables agents to up-sell and cross-sell from multiple websites
  • Add cost-effective PCI DSS compliance and data security for your clients as standard
  • Enables agents to access multiple partner websites securely
  • Get affiliations and supplier relationships up and running instantly
  • Be confident you can enable seamless customer interactions
  • Know that transactions are secure and PCI DSS compliant

Better for information security and infrastructure.

data
  • Demonstrate a strong security posture in relation to information and payment security for commercial partners
  • Integrates seamlessly with Sycurio.Voice deployments
  • Engineered to scale for enterprise deployments
  • Customers’ secure payment card information is directly routed to the processor – entirely bypassing your agents and network to reduce the risk of data breach

Better for customer experience (CX) and operations.

happy
  • Customers can pay directly in their preferred engagement channel
  • Agents are not exposed to callers’ payment card data – and these numbers are not stored in call recordings or captured in screen recordings
  • Reduces customer friction and improves transaction satisfaction
  • Easy deployment, with no disruption to your business operations
  • No requirement to upgrade or change your CRM or engagement platforms
  • No agent training requirements

Better for compliance and governance.

compliance
  • Secure Browser is fully PCI DSS compliant when deployed as part of Sycurio.Voice

Better for finance.

compliance
  • Reduces time and costs for client system integrations
  • Combining with Sycurio.Voice creates a measurable return on investment based on; costs of PCI DSS compliance, customer satisfaction (CSAT, NPS) improvements, reduced agent training needs, and reduction in information security for payment processing

Features.

  • Moves your entire contact center and remote agents out of scope of the majority of PCI DSS compliance obligations
  • Protects your brand, reputation and bottom-line
  • Creates a frictionless customer transaction experience across all your voice channels
More information

Learn how Sycurio can help your organization.

Speak to an expert