IVR Integration.

Sycurio.Voice and Sycurio.Digital’s powerful APIs enable you to integrate PCI DSS compliant payments into your IVR and voice assistant environments.

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Modern payment-enabled Interactive Voice Response (IVR) systems, voice assistants and voicebots provide opportunities to deliver transactions that both increase operational efficiency and customer satisfaction.

Sycurio’s Voice and Digital flexible APIs enable you to easily embed agentless PCI DSS compliant payments into these environments. Using our technologies, you can ensure customers are able to easily make payments through their telephone keypad (DTMF), via speech recognition, or using payment links sent directly to their devices via email, SMS or other digital channels. As with all Sycurio transactions, because the payment process take place inside our secure and regulatory compliant infrastructure, your IVR or voice assistant solution is almost completely descoped from the complexities of PCI DSS auditing and compliance.

Benefits at a glance.

  • Creates seamless PCI DSS compliant payment interactions inside IVR, Voice Assistant and voicebot environments
  • IVR, Voice Assistants and voicebots are almost complete descoped from PCI DSS compliance requirements saving time, cost and resources
  • Deliver a consistent payment experience across all Sycurio Voice and Digital channels
  • Payment automation reduces transaction handling times and costs
  • IVR based payments release agents to undertake more complex human interactions that improve customer experience

Better for customers.

  • Can pay directly in their chosen channel and at a time of their choice
  • A smooth customer experience, with frictionless payment transactions
  • Customers feel safer and more secure during the payment transaction process

Better for agents.

  • Agents cannot see or access to any secured data during IVR processes
  • Minimal changes to call flows or agent training requirements for agent initiated IVR transactions

Better for business.

  • Payment automation reduces transaction handling times and costs
  • IVR, Voice Assistants and voicebots are almost complete descoped from PCI DSS compliance requirements resulting in costs reductions, as well as resource and time savings
  • Widen customer access and accessibility to services

Better for information security and infrastructure.

  • Flexible, powerful andwell-documented APIs for both Voice and Digital integrations
  • Delivered ‘as a service’ on a fully PCI DSS compliant infrastructure
  • Sycurio Voice and Digital solutions overlay your existing telephony and systems infrastructure
  • Sycurio is ISO/IEC 27001:2013 Accredited and a Level 1 PCI Service Provider

Better for customer experience (CX) and operations.

  • Automation enables customers to interact in their channel of choice
  • Increases customer accessibility and access
  • Reduces customer friction and improves transaction satisfaction
  • Secure data is not captured in call or other transaction recordings
  • Agents are not exposed to customers’ secure data
  • No additional agent training requirements

Better for compliance and governance.

  • Simplifies standards compliance for PCI DSS by descoping IVR and other automated payment systems
  • Sycurio is a Level 1 PCI service provider delivering fully compliant payment transaction services

Better for finance.

  • Combining Sycurio.Voice and Sycurio.Digital creates a measurable return-on-investment based on; costs of PCI DSS compliance, customer satisfaction (CSAT, NPS) improvements, reduced agent training needs, and a reduction in information security for payment processing.


  • Moves your entire contact center and remote agents out of scope of the majority of PCI DSS compliance obligations
  • Protects your brand, reputation and bottom-line
  • Creates a frictionless customer transaction experience across all your voice channels
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