Protect every business.

Our product and support packages are designed secure omnichannel transactions 24/7 whatever your business size.

Request a demo

Choose your perfect solution.

Essential

Sycurio’s market leading data security solution for payment transaction processing.

Ideal for businesses with less complex payment and secure transaction processing needs.

Enhanced

Everything from the Essential package with additional features and services for larger, more complex business needs.

Designed for organisations with broader or more dynamic payment and secure transaction processing needs.

Enterprise

Our most comprehensive and fully featured package with additional dedicated customer success and professional services support to address the most complex customer needs.

Best for larger enterprises or dynamic high growth businesses with extensive payment and secure transaction processing needs.

Complete, flexible and powerful.

Included
Option
Not included
Essential
Enhanced
Enterprise
/+
Protected channels

Sycurio.Voice

Secures payment card, banking, and personal data during voice and automated IVR transactions

Sycurio.Digital

Simplifies and secures payment transactions across any digital engagement channel

/+
Protected data sets

Card protection

Credit & debit card transactions

Banking protection

Bank account (ACH & direct debit) transactions

Personal data protection

Personally identifiable information (PII) transactions

/+
Voice features
Speech recognition

Supported languages

2
All

Additional languages

All
IVR payment integration
/+
Digital channel features
Supported digital channels

All digital channels that can accept embedded iframe or URL links inserted manually or via API are supported.

Agent chat & messaging

Chatbots & voicebots

SMS

Email

Native apps & web services

e&m commerce

Social media & social messaging

Print & display QR code

Digital payment link cloud application

Brandable cloud application for agent-based payment link generation and management

Digital channel API access

Full access to Sycurio.Digital payment link generation API

/+
Integrations
 CRM systems integrations

CRM standard integrations

Integration for CRM platforms; Salesforce, EPIC etc

1
2
Unlimited

CRM customised integrations

Integrations for other CRM platforms

1
Unlimited

CRM additional customised integrations

Option for additional integration for CRM platform

Unlimited

CRM API

Full access to CRM API

Payment service provider (PSP) integrations

PSP standard integrations

Access to supported payment service providers (PSPs)

1
2
Unlimited

PSP customised integrations

Add new (currently unsupported) payment service provider (PSPs)

2
Unlimited

PSP additional integrations

Option for additional supported payment service providers (PSPs)

Unlimited
Telephony integrations

Carrier integration

Access to all supported carrier and telephony services

SIP Channels Secured (Peak Concurrent User:SIP Ratio)

Minimum support ratio between peak concurrent users and SIP trunks (lower is better)

<3:1
<3:1
<3:1
CCaaS & UCaaS solution integrations

Contact center software solutions (CCaaS)

Integrated support for CCaaS solutions

Unified communications solutions (UCaaS)

Integrated support for UCaaS solutions

/+
Deployment options

Cloud

Available cloud deployment

Hybrid (Cloud + On-premise)

Available as cloud deployment with additional on-premise Sycurio appliances

On-Premise

Integrated support for UCaaS solutions

/+
System health monitor

System health monitor service

Support team active monitoring of system health for on-premise and hybrid deployments

System health monitor dashboard

Access to system health monitoring dashboards for on-premise and hybrid deployments

/+
Report

Transaction data access

Access to Sycurio.Voice & Digital transaction data logs via OBDJ / JDBC

Transaction data history

Stored transaction data history (30 days)

Transaction reporting dashboards

Standard transaction performance dashboards

6
6

Customised transaction reporting dashboards

Customized transaction performance dashboards

+2
Unlimited
/+
Support services

Support channels & knowledgebase

Access to the service desk, telephone support and knowledge base

24/7/365 response for P1 critical events

Support availability 24/7/365 for critical events

P1 & P2 events management

Attended support and post incident health check for critical P1/P2 events

Full incident management support team

Response hours for non-critical P2, P3 & P4 requests

Support response availability for non-critical events and service requests.
Business Hours: UK: GMT 08:00 – 24:00 | USA: EST 08:00 - 24:00

Business hours
Monday – Friday
Business hours
Monday – Sunday
Business hours
Monday – Sunday

Service maintenance

Service maintenance scheduling for service and maintenance operations, patching and upgrading within service hours

Standard scheduling
Managed scheduling
Preferential scheduling

Change control management

Change control management control priority and services levels

Standard
Standard + technical  support
Fast Track
 + technical consultancy & workshop

Service reporting

Regular reporting of support and service activity

Self-service
Monthly service report
Monthly service reports & reviews

Service account reviews

Management review of support and service activity

Annual service review
Quarterly  service review
Quarterly  business review

Customer success service management

Direct access to the customer success management team

Service manager
Account manager
/+
Professional services

Annual professional services credits

Annual credits for professional services activities

5 days
15 days

Professional services rates

Discounted rates for professional services activities

5% discount for pre-paid standard rates for ad hoc
15% discount for pre-paid 10% discount for ad hoc
25% discount for pre-paid
 20% discount for ad hoc

Learn how Sycurio can help your organization.

Speak to an expert