Sycurio’s market leading data security solution for payment transaction processing.
Ideal for businesses with less complex payment and secure transaction processing needs.
Everything from the Essential package with additional features and services for larger, more complex business needs.
Designed for organisations with broader or more dynamic payment and secure transaction processing needs.
Our most comprehensive and fully featured package with additional dedicated customer success and professional services support to address the most complex customer needs.
Best for larger enterprises or dynamic high growth businesses with extensive payment and secure transaction processing needs.
Secures payment card, banking, and personal data during voice and automated IVR transactions
Simplifies and secures payment transactions across any digital engagement channel
Credit & debit card transactions
Bank account (ACH & direct debit) transactions
Personally identifiable information (PII) transactions
All digital channels that can accept embedded iframe or URL links inserted manually or via API are supported.
Brandable cloud application for agent-based payment link generation and management
Full access to Sycurio.Digital payment link generation API
Integration for CRM platforms; Salesforce, EPIC etc
Integrations for other CRM platforms
Option for additional integration for CRM platform
Full access to CRM API
Access to supported payment service providers (PSPs)
Add new (currently unsupported) payment service provider (PSPs)
Option for additional supported payment service providers (PSPs)
Access to all supported carrier and telephony services
Minimum support ratio between peak concurrent users and SIP trunks (lower is better)
Integrated support for CCaaS solutions
Integrated support for UCaaS solutions
Available cloud deployment
Available as cloud deployment with additional on-premise Sycurio appliances
Integrated support for UCaaS solutions
Support team active monitoring of system health for on-premise and hybrid deployments
Access to system health monitoring dashboards for on-premise and hybrid deployments
Access to Sycurio.Voice & Digital transaction data logs via OBDJ / JDBC
Stored transaction data history (30 days)
Standard transaction performance dashboards
Customized transaction performance dashboards
Access to the service desk, telephone support and knowledge base
Support availability 24/7/365 for critical events
Attended support and post incident health check for critical P1/P2 events
Support response availability for non-critical events and service requests.
Business Hours: UK: GMT 08:00 – 24:00 | USA: EST 08:00 - 24:00
Service maintenance scheduling for service and maintenance operations, patching and upgrading within service hours
Change control management control priority and services levels
Regular reporting of support and service activity
Management review of support and service activity
Direct access to the customer success management team
Annual credits for professional services activities
Discounted rates for professional services activities