Sycurio Digital

Unleash seamless and secure payment flows.

Featuring powerful and flexible cloud tools for every channel you choose to transact in, Sycurio.Digital makes it easy to unleash seamless and secure payment flows for customers via a variety of digital channels:

SMS & email

Effortlessly deploy secure payment links in SMS messages and email communications

SMS is a highly effective method of direct communication – it has an average open rate of about 99%, with 97% of messages being read within 15 minutes of delivery. Email payment links are widely accepted by both customers and businesses as a quick and easy method for transacting with organizations they trust.

Chatbots & voicebots

Automate seamless payments in your chatbots and voicebots

Customer demand for round-the-clock service continues to grow – and chatbots and voicebots are an ideal solution to providing this need.

Web services

Integrate innovative payments solution in your web services and applications

The delivery of valued services through a web browser is now a critical element of everyday life for both consumer and business facing organizations.

QR code

Create secure payment links in your printed communications

The QR Code is a powerful and flexible tool that is scanned with a smartphone's camera to enable quick access to a website or URL-based service. The key benefit of this widely used technology is that complex URLs can be easily communicated without manually transposing data, which is prone to errors.

Native apps

Deliver payment enabled native applications without complex security and compliance requirements

Sycurio.Digital’s API enables native apps to serve payment links that bypass the need for the development of direct Payment Service Provider (PSP) integrations for your applications.

e&m commerce

Enhance your commerce experience with secure payment links

E-commerce and it’s younger and rapidly developing sibling m-commerce both serve a gamut of consumer and business needs in comparable but slightly different ways.

Agent chat

Enable your agents to handle frictionless payments inside their chat streams

Businesses should be wherever their customers are - and live agent chat is a highly preferred channel for many. Customers choose to chat for a range of reasons – the most obvious being immediacy and ease.

Social media
messaging

SMS &
email

Chatbots &
voicebots

Agent
chat

Frictionless payments across any digital channel

Web
services

e&m
commerce

Native
apps

QR code

Sycurio.Digital: how it works.

Payment card details never enter the contact center infrastructure or digital channel systems

Step 1: Customer interaction with agent or digital channel.

Step 2: Payment link is generated
via API or Agent UI.

Step 3: The payment link is embedded in the channel.

Step 4: Customer opens and follows link, enters payment card information. The transaction progress is monitored in real-time by the agent or automatically via the API.

Benefits at a glance.

Comprehensive and well documented API
Integrates with Sycurio.Voice for voice-based payment transactions
Integrated cloud application with clear and simple user interface (UI) for agents

The customer’s payment card information is secured and directly routed to the processor – it entirely bypasses your network, removing the risk of data breach
Removes the payment transaction almost entirely from the scope of PCI DSS compliance obligations

Creates the same frictionless customer payment transaction experience across all your engagement channels
Reduces PCI DSS compliance costs

Better for customers.

Pay directly without leaving their preferred channel
Engage more with brands they trust
Improved customer experience withfaster, frictionless more secure payment transactions
A safer, more secure and trusted payment transaction process

Better for agents.

Easy payment links creation process
Payment links can be copied directly into any communications channel – ideal for low volume transaction environments
Agents cannot see or access any secured data
Live visibility of the status of the payment link
Agents remain in control and chat communication with customers throughout the entire transaction, so can guide and support as needed

Better for business.

Ideal for businesses operating in environments that are difficult to monitor and secure
Delivers a PCI DSS compliant solution for remote workers and agents taking payments
Designed with ultimate flexibility, with no long-term contracts or set up fees
Highly resilient and scalable cloud-based service, with a well-documented API and simple user interface that makes setup and integration easy
Helps to simplify complex payment environments
Pre-integrated with over forty PSPs
Sends customers a secure payment link within seconds without switching communication channel
Ideal for organizations with multiple PSPs, integrations and tokenisation services

Better for information security and infrastructure.

Trusted vendor - Sycurio (formally Semafone) has achieved the leading security and payment certifications: ISO 27001:2013, UK Cyber Essentials certification, PA-DSS certification for its Sycurio.Voice payment solution, PCI DSS Level 1 Service Provider, registered Visa Level 1 Merchant Agent and Mastercard Site Data Protection (SDP) Compliant Registered Service Provider
Proven, scalable, flexible and resilient PCI DSS compliance solution for omnichannel card-not-present (CNP) payment environments
No payment or sensitive data is ever at rest in your network – it bypasses your infrastructure completely and is routed directly to your processor
Integrates seamlessly with Securio.Voice deployments
Integrates seamlessly with your existing telephony platform and carrier
Completely platform agnostic - can be embedded in any channel that can use URL links
Comprehensive and well documented API
AWS cloud deployed service
Cloud application has full roles-based access and control (RBAC)
Comprehensive configuration toolbox
Integrated monitoring and reporting with highly granular data
World class support, planning and integration services

Better for compliance and governance.

Removes a considerable proportion of your compliance obligations for PCI DSS
Fully supports 3DS2 strong customer authentication standards
Supports EU PSD2 directive for digital payments
Mobile workforce payments can be made PCI DSS compliant
Significantly reduces the operational cost and complexity of PCI DSS compliance
Descopes PCI DSS to only 6 controls of the 14 controls required in SAQ-A from the full scope of 327 controls of Self-Assessment Questionnaire D (SAQ-D)
Can be used for compliance across both card-not-present (CNP) and card present ‘PDQ’ type payment touchpoints

Better for customer experience (CX) and operations.

Accelerates digital transformation, delivering frictionless customer experiences and increased conversion rates
Can be used for payment interactions across all digital engagement touchpoints
Rapid deployment and minimum disruption to your business operations
No requirement to upgrade or change your CRM or engagement platforms
Reduces customer friction and improves transaction satisfaction
Easy-to-use agent generated links via UI for low transaction volumes
Fully configurable links that can be time limited and used once only
Low agent training requirements, easy face-to-face payments with no point-of-sale (POS)
Quick and convenient 'scan to pay’ using secure QR codes
Combine with Sycurio.Voice suite to ensure customers can pay directly in their preferred engagement channel

Better for finance.

Significantly lowers financial penalty risks for payment data breaches and PCI DSS non-compliance
Sycurio.Digital and Sycurio.Voice deliver a measurable return on investment based on; costs of PCI DSS compliance, customer satisfaction (CSAT, NPS) improvements, reduced agent training needs, reduction in information security for payment processing
Multi-card and scheme support with the ability to prevent unwanted card types, or dynamic surcharging by scheme
PSP agnostic - pre-integrated with over 40 global PSPs and options to integrate others as required

Better for development teams.

Completely platform agnostic - can be embedded into any channel that uses URL links
Eases in app payments and digital wallet integrations
Sophisticated iFrame interaction and attributes
Enabled and optimized for tokenization
Takes entire development teams out of scope of PCI DSS
Standardization of digital payments
Fully automated via API

Features.

Speech Recognition

IVR Integration

Secure Browser

Monitor

Report

Security.

Our best-in-class data security solutions help organisations transform and simplify how they manage consumer data protection, regulatory compliance and payment security.

View