Sycurio’s single cloud-based solution for contact center, remote agents and field-based operations delivers secure easy to use solutions for voice-based and digital payments across your entire business.
Sycurio Payment Card and Banking Protection securely captures and dynamically verifies credit, debit card and bank account information in Card Not Present (CNP), direct debit and ACH transactions to PCI DSS, NACHA, MiFID and PSD2 standards. Personal Data Protection captures personally identifiable and sensitive information such as social security and passport numbers, license numbers, dates of birth for a wide variety of applications including health, identity and verification checks.
Sycurio’s cloud and hybrid platform can help you significantly reduce your PCI DSS scope and compliance costs for voice, IVR, chatbot, messaging and other digital channel payments. And, provide robust toolsets that help with elements of compliance in GDPR, HIPAA, GLBA, and many other privacy and regulatory environments.
Sycurio’s cloud and hybrid platform delivers all the tools and features you need to manage secure and standards compliant transactions. From infrastructure monitoring, granular reporting and analytics to codeless integrations with partners and clients’ systems we have all the bases covered.
The Sycurio.Voice&Digital cloud and hybrid platform overlays with your telecommunication, contact center software, CRM and payment processing (PSP) vendors providing you with a frictionless, secure and easy to manage payment environment across your entire business.
Cloud, Flexible Hybrid (Cloud + On-premises) or On-Premises deployment options
Dedicated support. Unrivalled knowledge.
Sycurio's Support, Customer Success and Professional Services groups operate on the frontline directly alongside your network, operations and security teams. They are the very best at what they do and ensure your people have fluid access to all our technical resources and deep systems knowledge exactly when they need it.
Sycurio Payment Card Protection is a core feature of our Sycurio.Voice and Sycurio.Digital solutions. It securely captures and dynamically verifies credit and debit card information in card-not-present (CNP) transactions.
Delivers a smooth customer experience, with frictionless payment transactions
Customers feel safer and more secure during the payment transaction process
Better for agents.
Agents cannot see or access any secured payment data
Agents have complete visibility of the customer’s progress throughout the transactioecured data
Agents remain in control throughout the entire transaction and can step in to support and guide customers through the process
Better for business.
Delivers essential PCI DSS compliance and data security for CNP transactions
Better for information security and infrastructure.
Protects the VoIP network by preventing payment card data from entering the contact centre during the payment transaction
Reduces risks of fraud and data breach as card data is directly passed to the processor - entirely bypassing your network and agents
Better for customer experience (CX) and operations.
Agents are not exposed to callers’ payment card data
Secured data is not captured in call or screen recordings
Easy deployment, with no disruption to your business operations
Reduces customer friction and improves transaction satisfaction
No requirement to upgrade or change your CRM or engagement platforms
No additional agent training requirements
Better for finance.
Together, Sycurio.Voice and Sycurio.Digital deliver a measurable return on investment based on costs of PCI DSS compliance, customer satisfaction (CSAT, NPS) improvements, reduced agent training needs, and a reduction in information security for payment processing
Moves your entire contact centre and remote agents out of scope of the majority of PCI DSS compliance obligations
Protects your brand, reputation and bottom-line
Creates a frictionless customer transaction experience across all your voice channels