Payment Card Protection.

Sycurio Payment Card Protection is a core feature of our Sycurio.Voice and Sycurio.Digital solutions. It securely captures and dynamically verifies credit and debit card information in card-not-present (CNP) transactions.

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Better for customers.

  • Delivers a smooth customer experience, with frictionless payment transactions
  • Customers feel safer and more secure during the payment transaction process

Better for agents.

  • Agents cannot see or access any secured payment data
  • Agents have complete visibility of the customer’s progress throughout the transactioecured data
  • Agents remain in control throughout the entire transaction and can step in to support and guide customers through the process

Better for business.

  • Delivers essential PCI DSS compliance and data security for CNP transactions

Better for information security and infrastructure.

  • Protects the VoIP network by preventing payment card data from entering the contact centre during the payment transaction
  • Reduces risks of fraud and data breach as card data is directly passed to the processor - entirely bypassing your network and agents

Better for customer experience (CX) and operations.

  • Agents are not exposed to callers’ payment card data
  • Secured data is not captured in call or screen recordings
  • Easy deployment, with no disruption to your business operations
  • Reduces customer friction and improves transaction satisfaction
  • No requirement to upgrade or change your CRM or engagement platforms
  • No additional agent training requirements

Better for finance.

  • Together, Sycurio.Voice and Sycurio.Digital deliver a measurable return on investment based on costs of PCI DSS compliance, customer satisfaction (CSAT, NPS) improvements, reduced agent training needs, and a reduction in information security for payment processing
  • Moves your entire contact centre and remote agents out of scope of the majority of PCI DSS compliance obligations
  • Protects your brand, reputation and bottom-line
  • Creates a frictionless customer transaction experience across all your voice channels
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