Payment Links, Digital Payment Links, Pay By Link / Contact Center
In the context of contact center and e-commerce operations, the terms "Digital Payment Links" and "Pay By Link" refer to methods of facilitating payments by providing customers with a unique URL or hyperlink that directs them to a secure payment page. Here's a brief explanation of each term:
Digital Payment Links: Digital Payment Links are customized URLs or hyperlinks generated by businesses or payment service providers to initiate payment transactions. These links can be sent to customers via various channels, such as email, SMS, chat, or social media. When customers click on the link, they are redirected to a payment page where they can enter their payment details and complete the transaction. Digital Payment Links are a convenient way to streamline the payment process by eliminating the need for manual input of payment information and reducing friction in the customer journey.
Pay By Link: Pay By Link is a payment method that allows customers to make payments by clicking on a specific link provided by the merchant or service provider. The link directs customers to a secure payment page or portal where they can enter their payment details and authorize the transaction. Pay By Link is often used in scenarios where customers prefer not to disclose their payment information over the phone or through traditional methods. It offers a secure and convenient way to initiate payments and can be used in contact center operations or e-commerce platforms to streamline the payment process.
Both Digital Payment Links and Pay By Link methods offer advantages such as improved convenience, enhanced security, and reduced manual input errors in the payment process. They provide an efficient way for customers to initiate payments by simply clicking on a link and completing the transaction through a secure payment page. These methods are particularly useful in remote payment scenarios, where customers may not have physical payment cards or prefer not to disclose their payment information verbally.