What are ACH payments?
An Automated Clearing House (ACH) transfer is an electronic debit transaction that pulls money directly from a consumer’s checking account to make a payment. Also known as echeck, electronic bill payment or automatic debit, many consumers prefer to use ACH over credit cards because it makes it easier for them to manage their personal budgets – ACH payments will only clear if purchasers have the funds available in their accounts.
Nacha (the National Automated Clearing House Association) oversees the ACH Network, which is a payment system that universally connects all US bank accounts and facilitates the movement of money.
How Do ACH Payments Work and Are They Safe?
To process an ACH transfer, organizations create entries on the ACH Network using a customer’s bank account details. As a result, any contact center that records calls must redact or secure all protected and sensitive banking information.
For payments made through automated channels, secure PCI-DSS compliant solutions ensure that customer ACH information is secured and directly routed to the processor – bypassing the contact center and removing the risk of data being compromised.
For payments made through a live agent, customers utilize dual-tone multi-frequency (DTMF) masking technology to enter their bank account information using their telephone keypad. As well as ensuring that agents are shielded from ‘hearing’ and seeing on screen a customer’s highly sensitive bank account information, the solution automatically performs a verification process to confirm everything is valid – in line with Nacha’s requirements.
At the close of the call, all bank account and routing numbers are available for the merchant’s systems to complete the transaction.
Fraud Risks in ACH Payment Processing and How to Mitigate Them
ACH payments are an efficient and secure way to transfer funds, but they are not immune to fraud. Criminals continuously devise new tactics to exploit vulnerabilities within ACH processing systems.
One common method is account takeover, where fraudsters gain unauthorized access to a bank account through phishing, malware, or social engineering. Once they have control, they can initiate fraudulent ACH transactions, draining funds without the account holder’s knowledge.
Similarly, fake or manipulated authorizations can be used to create fraudulent ACH payments. In these cases, fraudsters forge or alter authorization forms, allowing them to make unauthorized withdrawals.
To protect against ACH payment fraud, businesses should implement robust security measures like multi-factor authentication (MFA) to secure access to accounts and payment processing systems. Regular monitoring of transactions is also essential to quickly identify and flag any suspicious activity.
Employing ACH blocking and filtering services can further mitigate the risk by preventing unauthorized ACH debits from being processed.
In the face of growing fraud risk, staying proactive is key. Partnering with trusted payment service providers that offer end-to-end encryption and fraud detection tools can enhance the security of ACH transactions. By combining these best practices, businesses can significantly reduce their exposure to ACH fraud while maintaining the convenience and efficiency of electronic payments.
How Sycurio Enables Secure, Flexible ACH Payments in Any Channel
Sycurio provides enterprises with a secure way to accept customer banking information, making it easier to process direct debit payments and ACH transfers.
Our solutions capture and dynamically verify bank account and routing information for secure bank-to-bank transactions. We help your organization automatically meet PCI DSS, Nacha and MiFID data security standards during the data collection and transaction process.
With Sycurio’s voice and digital solutions, we enable organizations that process ACH transactions to automatically comply with privacy and banking regulations. This protection occurs in any channel a consumer makes ACH payments, through live agent or automated payment channels.
