Artificial intelligence (AI) is reshaping the digital payments ecosystem in every industry. Two of the ways that you can capitalize on the surge of automated payment systems are through switching on AI-powered payments via your chatbot and voicebot technology.
At-a-glance benefits of AI payment solutions
Whether your organization uses (or is looking into using) chatbots, voicebots, or a combination of the two, here are some of the benefits that emerge from AI payment integrations.
- Enhanced analytics and insights
By enabling AI-powered payments within your chatbot and voicebot capabilities, your brand is empowered to unlock valuable data and insights on customer payment behavior, helping you identify trends and make informed business decisions – all while optimizing the payment process. In contact centers specifically, AI solutions can help gather data from customer calls, customer service representative (CSR) actions, and payment transactions over time. Using this data, it can then provide detailed reporting that can help improve operations. - Improved conversion rates
Payment-enabling your chatbots and voicebots removes the need for your customers to navigate to a separate channel to make a payment, resulting in reduced drop-offs in the payment process, leading to higher conversion rates and increased sales. - A better customer experience
For payment-related questions or issues arising during the transaction, customers can directly communicate with the voicebot or chatbot within the current conversation, enabling quicker response times, more efficient issue resolution, and improved customer support. And if they require more complex assistance, the chatbot or voicebot can easily reroute them to speak to a live agent. - Payment service provider options
Your customers are empowered to pay by link instantly through their choice of the most payment service providers around the world. This makes it easy for customers to conveniently complete digital payments at home, work, or on the go, just by speaking with a voicebot or having a digital conversation with a chatbot.
Enabling payments further boosts the value of AI chatbots
AI chatbots help increase sales, boost brand loyalty, and cut operational costs, all while freeing up your customer support agents to focus on the activities that will have the biggest impact. These dynamic AI chatbots are capable of enhancing your CX by delivering information to your customers, making it easy to get recommendations and advice on increasingly complex products and services. AI chatbots can also quickly answer FAQs, resolve customer complaints, or book appointments with sales teams or customer support representatives.
And with the opportunity to reduce your customer service costs by up to 30%, enabling secure chatbot payments is an opportunity you can’t afford to pass up. Payment-enabling your chatbot means your organization can handle secure payments, purchases, and returns on the go, at any time of day – paving the way to a more automated and predictable revenue collection for your brand. The opportunity is only growing exponentially, with worldwide spending on chatbots set to increase by a whopping 470% over 5 years, growing to $72 billion USD by 2028.
AI chatbots help to increase sales, boost brand loyalty, and cut operational costs, all while freeing up your customer support agents to focus on the activities that will have the biggest impact. And with the opportunity to reduce your customer service costs by up to 30%, enabling secure chatbot payments is an opportunity you can’t afford to pass up.
Unlocking conversational commerce with voicebots
Voicebots have the capability to analyze and understand your customer's spoken requests to automatically route calls to the appropriate department or agent, reducing transfer times and improving call efficiency. Advanced voicebots can also respond naturally, allowing for more intuitive and human-like interactions with customers – even in multiple languages. Voicebots can assist customers in managing their accounts, obtaining their credit score, and gaining real-time insight on their account balance. Voicebots can also provide self-service options for routine tasks such as appointment scheduling, empowering customers to resolve issues independently.
Voicebots are well-equipped to become a key tool in your omnichannel payments strategy too, providing opportunities to complete conversational payments and deliver transactions that increase both operational efficiency and customer satisfaction. Additionally, secure voicebot payments can be configured to remove the need to enter a PIN or password in order to authenticate the customer’s identity. This streamlines and accelerates the payment process, creating a faster checkout and increased operational efficiency, sales, and customer satisfaction.
Providing compliance peace of mind
Entrusting chatbots and voicebots with your customer’s personally identifiable information (PII) and sensitive payment information brings your entire infrastructure into the scope of Payment Card Industry Data Security Standards (PCI DSS). Sycurio.Digital solves this problem by never allowing any payment card data to enter your organization, descoping your AI chatbots and voicebots. This lets your organization securely and easily handle both chatbot payments and voicebot payments 24/7 – securing customer peace of mind and removing the need for them to switch channels in order to make a secure payment.
For voicebot payments, Sycurio’s payment security automation technologies ensures that your customers can easily make payments through their phone keypad using our DTMF masking solution, via speech recognition, or using embedded payment links sent directly to their devices via email, SMS, or other digital channels.
Sycurio.Digital payment links can be integrated with your chatbots and voicebots within hours, via our comprehensive API or by using our plug-and-play payment link generator. Our secure payment links enable your customers to complete transactions directly in a chatbot or voicebot conversation using digital payment wallet options such as Apple Pay, Google Pay, and PayPal; instant bank-to-bank transfers; and tokenization services. With Sycurio.Digital, your brand and your customers are presented with a convenient, fast, secure, and flexible AI payment solution without ever needing to interrupt the digital conversation.
