n
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The use of natural language to enhance customer interactions and improve the overall customer experience.
o
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Computer hardware, networking devices, or telephony equipment that are located and operated within the physical premises of an organization or individual customer.
o
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A payment method that allows for a single-use credit card number to be generated for a specific transaction.
o
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The practice of contracting and delegating specific business functions or processes to external third-party organizations or service providers.
p
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The adherence to the Payment Card Industry Data Security Standard, designed to protect cardholder data and ensure the secure handling of payment card transactions.
p
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A document that demonstrates an organization's adherence to the Payment Card Industry Data Security Standard.
p
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A regular inspection of an organisation’s systems and processes to ensure they are PCI DSS compliant.
p
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Merchant levels help determine the specific requirements and validation procedures that merchants must follow to ensure the security of cardholder data.
p
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The failure of a merchant or organization to comply with the Payment Card Industry Data Security Standard requirements.
p
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A document that provides an assessment of an organization's compliance with the Payment Card Industry Data Security Standard.
p
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The specific tasks and obligations that entities must fulfill to ensure compliance with the Payment Card Industry Data Security Standard.
p
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The extent or boundaries of the systems, processes, and components that are subject to compliance with the Payment Card Industry Data Security Standard.
p
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A validation tool used by organizations to assess their compliance with the PCI DSS requirements.
p
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A PCI SSC Forensic Investigator (PFI) conducts authorized investigations on data breaches and incidents.
p
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Refers to a business or organization that must comply with the strictest level of the Payment Card Industry Data Security Standard
p
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An organization authorized by the Payment Card Industry Security Standards Council to assess the compliance of organizations with the Payment Card Industry Data Security Standard.
p
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A patent is a legal right granted by a government to an inventor or company for a new and useful invention. Intellectual Property refers to creations of the mind, that have value and are eligible for legal protection.
p
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A mechanism or process that allows contact center agents to temporarily pause or suspend recording of sensitive payment card data during customer interactions.
p
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Payment methods or systems used for initiating electronic fund transfers directly between bank accounts.
p
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A set of security requirements developed by the Payment Card Industry Security Standards Council (PCI SSC) to help software vendors and developers maintain security standards and protect cardholder data.
p
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Security standards and guidelines to ensure the protection of cardholder data and maintain the integrity of payment card transactions.
p
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A set of security standards developed by the Payment Card Industry Security Standards Council (PCI SSC) to protect the security and privacy of cardholder data.
p
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An organization that develops and maintains the Payment Card Industry Data Security Standard (PCI DSS) and other security standards for the payment card industry.
p
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A global security standard for software development designed by the Payment Card Industry Security Standards Council (PCI SSC).
p
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Physical or virtual cards that are issued by financial institutions, such as banks or credit card companies, to enable consumers to make electronic payments for goods and services.
p
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The various methods or channels through which customers can make payments for products or services.
p
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A technology infrastructure that facilitates the secure and smooth transfer of payment data between a merchant's website or point-of-sale system and the payment processor or acquiring bank.
p
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The process of connecting a CRM or other system system with a Payment Service Provider PSP to enable secure payment transactions.
p
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Methods of facilitating payments by providing customers with a unique URL or hyperlink that directs them to a secure payment page.
p
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The webpages or screens that are specifically designed to handle the payment process during an online transaction.
p
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A unique identifier or code associated with a specific payment transaction.
p
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A company or financial institution that offers services and infrastructure to facilitate electronic payment transactions between buyers and sellers.
p
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PSD2 regulates payment services in the EU, fostering innovation, security, and competition in the industry.
p
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A methodical and controlled assessment of an organization's security defenses.
p
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Information that can be used to identify an individual. It includes any data that can be linked to a specific person, enabling their identification.
p
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A security technology and methodology used in the context of payment card processing to protect sensitive cardholder data.
p
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An encryption protocol and software application used for secure communication, data encryption, and digital signatures.
p
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The unique numeric identifier associated with a payment card, such as a credit card or debit card.
p
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An API that is exposed by a software system, service, or platform to allow external developers to interact with it and build applications on top of it.
p
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The global telecommunications network that enables the transmission of voice and analog data over traditional copper telephone lines.
r
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An individual who performs their duties and responsibilities for a contact center from a location outside of the traditional office environment.
s
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Crucial to protect sensitive cardholder data and prevent fraud.
s
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Security vulnerabilities that can potentially compromise the confidentiality, integrity, and availability of sensitive data and systems.
s
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Empowering customers to find information, perform transactions, and resolve issues on their own without the need for assistance from contact center agents.
s
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Sensitive Authentication Data (SAD) can be used to gain unauthorized access to a cardholder's account or make fraudulent transactions.
s
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Sensitive, personal and financial data that should be protected.
s
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Any organization or entity that stores, processes, or transmits cardholder data on behalf of another entity or merchant.
s
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A network element that plays a crucial role in enterprise telephony and Voice over IP (VoIP) communications.
s
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A communication protocol used for establishing, modifying, and terminating multimedia sessions over IP networks.
s
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Provides valuable insights into customer opinions, preferences, and sentiments expressed through social media and other online platforms.
s
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A cloud computing model in which software applications are provided and delivered over the internet on a subscription basis.
s
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The use of voice recognition technology to securely process payment transactions during customer interactions.
s
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Designed to enhance the security of electronic payment transactions and protect customers from fraud.
t
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A programming interface that allows software applications to interact with telephony services and devices, such as telephone systems, voice over IP systems, and fax machines.
t
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The practice of substituting sensitive and payment card data with unique tokens to enhance security and protect cardholder information.
u
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A cloud-based communication model that integrates various communication and collaboration tools into a single platform.
u
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A standardized naming convention used to identify and locate resources accessible via the World Wide Web.
u
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Sales techniques used to increase revenue by encouraging customers to purchase additional products or upgrade their existing purchases.
u
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The overall experience and satisfaction that users have when interacting with a product, system, or service.
v
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An authentication program designed to enhance the security of online credit and debit card transactions.
v
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Methods of enhancing the contact center experience, environment and efficiency of customer interactions and operations.
v
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A technology that allows remote workers to establish a secure and encrypted connection to the contact center's network over the internet.
v
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Visa is a global payment technology company that offers a range of widely recognized credit cards to individuals and businesses worldwide.
v
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A program established to ensure third-party service providers must meet to process Visa cardholder data and maintain compliance with the Payment Card Industry Data Security Standard (PCI DSS).
w
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Integrating payments into web chat, messaging, and social messaging environments.