Simplify and secure call center PCI compliance for phone payments.

Protect sensitive cardholder data and achieve PCI DSS compliance in your call center with secure, seamless voice payment solutions—reducing risk and improving the payment experience.

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Secure voice payment system for call center PCI compliance
Call center PCI compliance

Secure, seamless call center PCI compliance across every live interaction

Sycurio.Voice is a globally trusted PCI DSS-compliant solution that safeguards your customers’ sensitive card data during phone payments.

It ensures a frictionless, secure payment experience for both customers and agents—without any payment card data ever entering your organization.

Secure payments in any channel

Call center PCI compliance


Voice

 

IVR payments


IVR

 

WebChat payments


Webchat

 

Chatbot payments


Chatbot

 

SMS payments

SMS

Email payments

Email

QR Codes payments


QR Codes

Social Media payments


Social Media

How it works

With Sycurio.Voice, your customers can easily enter their payment card or bank details using their phone keypad or by speaking naturally via our Secure Speech Recognition solution.

Sensitive payment data is instantly routed to your payment processor through Sycurio’s PCI DSS Level 1 Service Provider certified infrastructure—never touching your contact center systems, environment, or agents.

By completely bypassing your internal systems and people, Sycurio.Voice significantly reduces the cost and complexity of maintaining PCI compliance.

We help you deliver a seamless, secure payment experience that strengthens customer trust, enhances loyalty, and protects your organization from the risks of data exposure or breaches.

 

Call center PCI compliance voice payment process showing secure IVR and agent-assisted card payment flow

Why choose Sycurio.Voice for call center PCI compliance

Sycurio.Voice secures phone payments, shielding sensitive customer data, and ensuring PCI DSS compliance—without disrupting live conversations or agent workflows

Reduce fraud and maintain PCI DSS compliance by securely protecting payment data, all while ensuring uninterrupted, seamless communication with your customers throughout every transaction.

Improve customer experience by enabling faster first contact resolution and reducing average handling times, boosting customer satisfaction and positively impacting key performance metrics.

Descope-by-design architecture: Sycurio isolates card data using tokenization and secure digital interfaces. This dramatically reduces your PCI scope, audit effort, and potential exposure, shortening audit times and minimizing compliance costs.

Maximize ROI with platform-agnostic integration and rapid deployment: Integrate Sycurio seamlessly with your existing systems—no need for costly infrastructure changes—enabling faster time to value and minimizing implementation overhead.

Secure phone payment journey in a call center using IVR and PCI compliant voice solution

How Sutter Health Transformed Payment Security

  • Descoped PCI DSS across two contact centers, protecting 500+ agents and eliminating exposure to payment data—reducing compliance costs and risk of fines.
  • Improved patient experience with secure, seamless phone payments—boosting satisfaction, agent efficiency, and trust through uninterrupted, compliant interactions.

 

"Sycurio enabled us to balance the best of both worlds – we are securing our data and simplifying compliance, while improving the patient experience. Our patients understand that their information is secure and enjoy the ease-of-use of Sycurio.Voice."

 

Cost of payment fraud

The cost of payment fraud is growing. Nearly 60% of companies said the financial impact of payment fraud they experienced in 2024 was over $5M compared to just a quarter who said this the year prior, which is a 136% increase. Twenty percent said the impact was above $25M.

Trust Pair 2025 Fraud Report

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Amica Amica Mutual Insurance Co. relies on Sycurio to “insure” superior customer service.
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Sycurio.Voice

Secure, seamless payments through every voice interaction channel

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