Semafone, a provider of data security and compliance solutions for contact centers, today released an updated version of its Intelligence+ data analytics platform with additional reporting and compliance capabilities.
The new features of Semafone Intelligence+ build on the existing real-time dashboards with an expanded set of customizable data analytics and transactional insights, including the following:
- Metrics and insights for calls and payments using Semafone Speech Recognition; and
- Metrics and insights for bank details collection using Bankprotect Voice+.
Intelligence+ allows users to query data and develop and generate custom reports on specific timeframes. Additionally, Intelligence+ complies with the latest data security regulations and standards, including the Payment Card Insustry's Data Security Standard, General Data Protection Regulation, HITRUST, and the California Consumer Privacy Act.