Pause & Resume Mythbuster.

The allure of Pause and Resume for call recording in contact centres is understandable. But the reality is far more complex!

Are you under the impression that “pause & resume” (stop/start) recording in your contact center is enough to meet PCI DSS standards? Think again. The Pause & Resume MythBuster breaks down common myths and shows why relying on manual recording avoidance is a risky gamble.

In this brief, you’ll learn:

• Why “pause & resume” only addresses one narrow part of PCI DSS—not the whole compliance picture. 

• How human error (forgotten pauses, distractions, mis‑interpretation) can expose you to severe risk.

• What the real costs are—not just in dollars, but in reputation, compliance penalties, and customer trust. 

• A better path forward: how solutions like DTMF masking can reduce scope, improve compliance, and protect sensitive data end‑to‑end.