Pause and Resume appears to offer the ideal quick fix to contact center PCI DSS compliance challenges, enabling calls to be paused at the point of payment and resumed once payment is complete.
However, did you know that Pause and Resume is an inadequate security approach that exposes organizations to considerable risk in terms of compliance and fraud?
View this Sycurio and NICE webinar and learn:
- How to help your customers navigate complex compliance/regulatory landscapes and call recording
- Why Pause and Resume leaves contact centers vulnerable to compliance fines and fraud
- The deficiencies of Pause and Resume call recording solutions for PCI DSS compliance
- A better way to secure contact centers and keep payment data out of all systems while reducing costs, and descoping for PCI DSS
Plus: Discover how you can help your customers to boost CX and deliver better agent experiences while simplifying compliance.
