Press & news.

Enhanced payment CX and PCI DSS compliance for Epic EHR

Cardprotect Voice+ solution enables secure interactions for both service providers and patients in the healthcare industry

BOSTON, MA and GUILDFORD, UK - August 19, 2021 - Semafone®, the leading provider of data security and compliance solutions for call and contact centers, today announced that its Cardprotect Voice+ solution can now integrate with Epic, one of the nation's leading electronic health records solutions, and is listed on the App Orchard Marketplace.

Semafone Cardprotect Voice+ solution empowers customer-facing personnel in the healthcare industry to take secure, compliant payments over the telephone. Utilizing patented dual-tone multi-frequency (DTMF) masking technology Cardprotect Voice+ enables patients to securely enter their payment information using the keypad on their telephone rather than having to say the information aloud to a patient service representative (PSR). The solution masks the dial tones, so they are indistinguishable to the PSR, allowing them to stay on the line with the patient for the entire duration of the call and provide a seamless customer experience.

"The U.S. healthcare system is a heavily regulated and complex environment. Healthcare providers are challenged to ensure all interactions with patients are fully compliant which means navigating a host of security and regulatory frameworks such as HIPAA, HITRUST, the CCPA and PCI DSS," said Gary E. Barnett, Chief Executive Officer, Semafone. "Conversations concerning healthcare are often sensitive, and at times stressful, and patients expect to have the ability to transact with their healthcare providers on their terms. It's essential that any transactions involving healthcare payments are as frictionless as possible, regardless of the communication channel. Our technology removes the burden of ensuring compliance that providers face, while providing the best possible experience for the patient."

Recent data provided by the federal government identified a record high number of healthcare data breaches in the first half of 2021. Both a highly regulated and highly targeted industry, healthcare providers are arming themselves with Semafone Cardprotect Voice+. Semafone flagship solution enables PSRs or agents to accept payments while ensuring the transaction information passes directly to the Payment Service Provider (PSP), so sensitive payment data never enters and is never stored in the healthcare provider's business infrastructure.

Cardprotect Voice+ enables providers to protect patient data without compromising on care, by deploying and securing payments within their customer relationship management systems. This CRM integration helps to simplify compliance, streamline audits, and means that call recording can continue without logging sensitive payment data - preventing unauthorized data access and reducing the risk of a data breach.

Epic and App Orchard are registered trademarks of Epic Systems Corporation.