Healthcare Contact Centers: A Hidden Hotspot for Data Risk
Healthcare organizations are trusted with people’s most sensitive information—medical history, Social Security numbers, payment card data, personal identifiers. But when that data passes through contact center channels—via phone calls, reception desks, agents working remotely, QA reviews, or even CCTV—risk can creep in from every direction.
That’s where our Healthcare Contact Center Security Infographic comes in. It highlights just how many threats lurk inside and outside of your operations, and shows how a simple change—like masking PII entry via phone keypad—can dramatically reduce your exposure.
What you'll discover:
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Real‑world vulnerabilities: from remote or outsourced agents to call recordings, cleaning staff, HVAC technicians, and QA reviewers.
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How plain‑spoken transmission of sensitive info still happens in many places—phone, speech‑to‑agent, recordings—despite all the risk.
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What dual‑tone multi‑frequency (DTMF) masking is, and how it helps: keeping numeric data entry out of agent access, out of your infrastructure, and out of view of unauthorized parties.
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The benefits you actually get: improved compliance (e.g. with PCI DSS), reduced risk of fines, better patient trust, and safeguarding your brand.
