Sycurio announces NICE CXexchange availability
Sycurio™, the leading provider of seamless and secure multi-channel payment experiences for contact centers, today announced its availability on NICE’s CXexchange. Sycurio is a Strategic DEVone partner for NICE, the industry-leading CCaaS provider with CXone the native cloud CX platform powered by Enlighten AI.
Sycurio.Voice and Sycurio.Digital are now integrated with CXone so NICE customers can take advantage of intuitive payment interfaces that make it possible to securely transact in every channel – voice, SMS, email, messaging and chat – and collect PCI DSS compliant payments with ease.
“We’re excited to partner with NICE as a Strategic DEVone partner. NICE can now provide Sycurio solutions to their customers as an embedded part of their solution portfolio; enabling NICE customers to access our trusted, secure omnichannel payment experiences directly from NICE CXone,” said Edward Sweigart, CRO at Sycurio. “This is a natural partnership for Sycurio - both businesses are focused on delivering seamless CX and a frictionless customer journey.”
Sycurio’s availability on the NICE CXexchange enables NICE customers to extend the capabilities of their CX solutions to deliver a seamless and secure payment experience to their consumers.
With this CXexchange availability, users will be able to:
- Process payments quickly with automatic validation of payment card data before transactions are processed
- Keep customer payment transaction records automatically updated
- Protect sensitive payment data, by descoping it from call recordings
- Integrate their NICE CXone with any payment service provider (PSP)
- Significantly reduce the cost and burden of maintaining PCI DSS compliance
- Achieve measurable improvements in customer satisfaction scores and a reduction in average handle times
- Include their Sycurio subscription on their NICE invoices, helping simplify vendor management
“In a time when customers are demanding more digital interactions, Sycurio ensures payments across any channel are easy, secure and fast,” said Barry Cooper, President, CX Division, NICE. “Together NICE and Sycurio are enabling organizations to deliver exceptional digital CX and build strong customer trust and loyalty. We are excited to have Sycurio on NICE’s CXexchange.”
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com