GUILDFORD, United Kingdom and BOSTON, April 4, 2025 -- Sycurio™, a global leader in seamless and secure multi-channel payment experiences for contact centers, today announced the elevation of Tim Cox to Chief Product and Technology Officer (CPTO).
Tim Cox will lead Sycurio's Customer Delivery Group and Engineering teams, ensuring customers receive industry-leading onboarding, support, and maximum value from Sycurio's suite of services. In addition, he will continue to accelerate market expansion and provide enhanced customer experience through product growth and innovation.
This includes Sycurio.Voice, which streamlines secure payment processes, enhancing agent efficiency, reducing average handling time, and improving first call resolution for measurable ROI; and Sycurio.Digital, which enables secure payments across every automated and agentless channel—webchat, SMS, chatbot and more.
"I’ve seen first hand the impact Tim has had on Sycurio’s growth since joining the team. His leadership has been a key catalyst in our ongoing expansion into critical industries,” said Denise Parker, CEO of Sycurio. “Tim has a deep understanding of both technology and customer value, offering a unique perspective on how to effectively balance innovation with exceptional customer experience. I am confident that he will continue to drive our product growth while maintaining a steadfast commitment to delivering lasting value for our customers."
Tim Cox's elevation will ensure Sycurio customers continue to receive frictionless onboarding and ongoing support while continuing to drive new product innovation. He brings more than 25 years of experience in telecoms, managed services, and B2B SaaS. He has worked with global enterprise customers at companies including Global Crossing, Alternative Networks, Apica, and Sorted Group, gaining knowledge that will be particularly beneficial as Sycurio continues to focus on global success.
"I am honored by the opportunity to step into the role of Chief Product and Technology Officer at Sycurio,” said Tim Cox. “Since joining the team, I’ve been impressed by the company's commitment to innovation and customer satisfaction. Together with our talented and growing teams, I look forward to enhancing our product offerings and ensuring that we continue to provide our customers with seamless, secure, and impactful payment solutions. We are poised for continued growth, and I’m committed to ensuring that our customers receive exceptional value every step of the way."
Sycurio is a global leader in secure, frictionless payment solutions that empower enterprises to enhance customer experience and simplify compliance. Its patented cloud-based technologies protect sensitive data across all customer interactions and channels, ensuring compliance with industry standards like PCI DSS while reducing fraud risk and strengthening trust. Founded in 2009 as Semafone, Sycurio supports organizations in over 50 countries across five continents, partnering with leading brands worldwide. Backed by major investor Livingbridge, Sycurio continues to pioneer solutions that make payments secure and seamless. Learn more at www.sycurio.com.