Articles

UC Today on why data security should be a top priority

Written by Admin | January 27, 2021

The pandemic has prompted the creation of a new type of customer: one who wants to conduct their entire journey with a business online. As more and more businesses are transitioning to an omni-channel communications model, companies’ service offerings get increasingly diversified, and customers expect to have the same level of service across all channels.

Shameem Smillie

This, combined with the fact that agents are now working from home, creates new security and compliance considerations that organisations need to be aware of.